I didn't start in product. I started at the support desk at Stellar MLS, diagnosing issues, learning every corner of the platform, and building a reputation for getting things done.
Over four years, I earned four promotions by taking ownership beyond my job title. Every time there was a gap between what the business needed and what was getting built, I stepped into it.
Today I manage a 9-product portfolio serving 80,000+ real estate professionals, owning everything from requirement gathering and QA, to vendor relationships, compliance initiatives, and internal AI enablement.
The title changed. The mindset was always the same: own the value, not the output.
Feb 2017 – Mar 2022
Lead IT Specialist, Elite Realty Inc.
Go-to internal IT resource. Hardware, software, networking, and daily operations for a real estate office environment.
Sep 2022 – May 2023
Joined Stellar MLS, Support Center Technician
Started on the front lines, learning the platforms, the users, and the gaps between them. Promoted to Tier 2 support.
Promotion 1
May 2023 – Aug 2025
Product Specialist, then Product Specialist II
Took on product ownership work: QA, documentation, release coordination, AI initiatives, and the 2024 NAR settlement compliance rollout.
Promotions 2 & 3
Aug 2025 – Present
Product Owner, 9-Product Portfolio
3 primary + 6 secondary products. Billing systems, AI chatbot governance, data standards, and association onboardings across platforms serving 80,000+ professionals.
Promotion 4
April 2026
A-CSPO Certified
Advanced Certified Scrum Product Owner® earned through Scrum Alliance. Earned AI for Product Owners microcredential the same week.
Dual credential
September 2026
SAFe® POPM Certified
Certified AI-Empowered SAFe® 6 Product Owner/Product Manager through Scaled Agile, adding scaled agile and AI-assisted product practices to my Scrum foundation.